FAQs Shopping FAQsWhich credit cards do you accept?
Visa, Mastercard and American Express cards are accepted, as well as debit cards which bear the Visa or Mastercard logo.Can I cancel my order?
Yes, you can, as long as the item has not been shipped. I cancelled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle and how you paid for the order. Can I return an item that is damaged or defective?
If, within 3 days of receiving your order you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. Note** Credit will be issued when we receive the items back and determine that they are in the condition they were shipped in. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions What happens if the item I ordered is not available?
. On occasion, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal or greater value. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Why was I charged VAT on my purchase?
VAT is applied to all Vatable items. Shipping FAQsHow long will it take to receive my order?
The standard shipping time for orders shipped is 2-5 days, and stocked items will ship out the day you place your order. Can I have an order shipped to my P.O. Box?
No. All orders will be sent to a valid street address only. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. Can I ship my order to a different address?
Yes! After placing your order we will call you to take payment - Please inform the sales executive of the delivery address. Back to Top | 
